Shipping & Delivery

RechargeNZ sells both replacement batteries and electric mobility products. These product ranges have different fulfilment and delivery processes, so please check the relevant section below before ordering.

Product availability and expected fulfilment will also be shown on relevant product pages wherever applicable.

Replacement Battery Orders

How Battery Orders Are Fulfilled

RechargeNZ offers an extensive range of replacement batteries. Many of these products are fulfilled through our international manufacturing and distribution partners rather than being held in New Zealand.

This allows us to provide access to a much broader range of replacement batteries than would be practical to stock locally.

Battery Order Processing

Battery orders are processed on business days only.

We aim to process orders and update them with tracking information within 24–48 hours on business days, where tracking information has been provided by the supplier.

A tracking number may be generated while your order is still being prepared at the supplier's facility. Receiving a tracking number therefore does not necessarily mean the shipment has physically left the facility.

Tracking activity will normally begin once the shipment has been collected by the logistics provider and entered the carrier network.

Battery Delivery Timeframes

For internationally fulfilled battery orders to New Zealand and Australia:

Typical delivery timeframe: approximately 2–3 weeks from physical dispatch.

This is an estimated timeframe rather than a guaranteed delivery date.

International delivery can occasionally be affected by factors outside our direct control, including international freight movements, customs clearance and local courier conditions.

RechargeNZ Mobility Orders

RechargeNZ Mobility operates differently from our specialist replacement battery business.

Mobility products may be:

• Held in stock in New Zealand

• Available for pre-order

• Available as a special-order or custom-built product

The availability of each Mobility product will be clearly identified on the relevant product page.

Mobility Products Held in New Zealand

Selected electric bikes and Mobility products will be held in New Zealand for local dispatch.

These products do not follow the international battery fulfilment process described above.

Where a Mobility product is held locally, its availability and applicable delivery information will be shown on the product page or during the ordering process.

Pre-Order and Special-Order Mobility Products

Some RechargeNZ Mobility products may be available by pre-order or special order rather than being held in New Zealand.

Certain models are custom built or manufactured specifically for the customer's order.

Because these products need to be manufactured and transported internationally, an estimated lead time of approximately 2–3 months may apply.

Actual timeframes can vary depending on production scheduling, international freight, customs clearance and local delivery.

Where a Mobility product is available by pre-order or special order, the expected timeframe will be clearly shown on the product page or confirmed before purchase.

Tracking Your Order

Once tracking information becomes available, it will be added to your order.

You can check the latest available tracking information through our Track Your Order page using your order number or tracking number.

Why Hasn't My Battery Tracking Updated?

International battery shipments can show limited tracking information during parts of their journey.

A tracking number may also be generated before the shipment has been collected from the supplier.

This is normal and does not necessarily indicate a problem with your order.

More detailed tracking information will generally become available as the shipment progresses through the international carrier network and, subsequently, the local delivery network.

Shipping FAQs

My Battery Order Is Taking Longer Than Expected. What Should I Do?

Most internationally fulfilled battery orders arrive within the estimated timeframe, but international freight, customs processing and local delivery conditions can occasionally cause delays.

Please check the Track Your Order page first.

If your battery order has not arrived after the expected delivery period, contact RechargeNZ and include your order number so we can investigate the shipment.

Can I Change My Delivery Address After Ordering?

Please contact us as soon as possible if you need to change your delivery address.

Once an order has entered the fulfilment or shipping process, we may not be able to change the delivery address.

Why Does a Mobility Special Order Take Longer?

Some Mobility products are manufactured or custom built specifically for the customer's order.

The estimated lead time therefore includes manufacturing as well as international transport, customs clearance and local delivery.

The expected timeframe for pre-order and special-order Mobility products will be provided before purchase.

Need Help?

For tracking information, please use our Track Your Order page first.

For other shipping or delivery questions, contact RechargeNZ through our website contact form or email sales@batteryreplacement.co.nz.

 

Shipping FAQs

Why does my tracking information show limited updates?

International battery shipments can show limited tracking during parts of their journey.

A tracking number may also be generated while your order is still being prepared at the supplier's facility and before it has been collected by the logistics provider.

This is normal and does not necessarily indicate a problem with your order.

Tracking information usually becomes more detailed once the shipment has entered the carrier network and later reaches the local delivery network.

My battery order is taking longer than expected. What should I do?

Most internationally fulfilled battery orders arrive within the estimated delivery timeframe, but occasional delays can occur due to international freight, customs clearance or local delivery conditions.

Please check the Track Your Order page first.

If your order has not arrived after the expected delivery period, contact RechargeNZ and include your order number so we can investigate the shipment.

Can I change my delivery address after placing an order?

Please contact us as soon as possible if you need to change your delivery address.

Once an order has entered the fulfilment or shipping process, we may not be able to change the delivery address.

Why can Mobility special orders take longer?

Some RechargeNZ Mobility products are custom built or manufactured specifically for the customer's order.

These products may have an estimated lead time of approximately 2–3 months, which can include manufacturing, international freight, customs clearance and local delivery.

The expected timeframe for pre-order and special-order Mobility products will be shown on the relevant product page or confirmed before purchase.

Need more help?

For tracking information, please use our Track Your Order page first.

For other shipping or delivery questions, contact RechargeNZ through our website contact form or email sales@batteryreplacement.co.nz.